Teknis Logo
site map |  privacy statement | disclaimer | copyright © 2003, Teknis Electronics   
Wayside Monitoring An Integrated and Open system to manage rail transport risk and cost

CUSTOMER LOGIN ONLY  

Teknis Electronics

Teknis trains and supports representatives as needed in international installations.

Teknis also offers standard service packages for the WCM and WMS products.
Service Products range form Casual to Full turn-key and Information supply and can be customised to suit.

Customers under Support Agreements can liase directly with Teknis via email and have access the Teknis ftp site for software and documentation updates.

Service Types
Some customers are self-maintenance and others only require basic support because they have simple systems.
Others require turn-key full support packages.

Per-event
The most basic support is provided to customers that have no service agreement.
This is to quote on requested spares and service on a time and materials basis.
These customers always get front line support but if this support demand gets too high then we offer to come to site for a fee and provide a consulting visit.

UPDATE SERVICE
An UPDATE SERVICE is for database software updates.

  • Software updates are supplied for the WMS-Workstation database and WMS-Web products. These are typically released two the three times per year. At least one new release is guaranteed. Each release contains increased functionality. Releases are installed directly on the computer if there is a remote access link, otherwise the updates are provided on CD with installation instructions.
  • Telephone and email support for users and system administrators.

BASIC
Basic Support is designed as a second level support package to cusomters that maintain their own equipment.

  • The customer monitors equipment function
  • The customer performs basic front line maintenance.
  • Customer maintains track mounted array and the wayside location hut.
  • Teknis provides second level support and visits site if the customer maintenance does not resolve the problem.
  • Teknis provides spares as required. Typically site spares are in place and the spares stock is maintained by Teknis. Parts replaced due to physical damage are invoiced at PER-EVENT rates (list price plus freight)

FULL
A full turn-key support package.

  • Remote monitoring of equipment on a weekly basis
  • Remote diagnosis and repair if possible by remote connection
  • Maintenance of track mounted array and the wayside location hut
  • All maintenance and repair of equipment. Includes spares consumption.
  • Includes one site visit per year of three days duration per customer. Refresher training is provided to users and maintainers at that time. Hardware and software upgrades to maintain the equipment at current revision and add new features are performed during the annual visit.